Shipping & Returns

Shipping rates will be charged as follows:

  • USPS First Class (3-6 business days) - $4.00 for the first ornament + $1.00 for each additional shipped at the same time

  • USPS Priority (2-3 business days) - $8.00

  • Free shipping is offered on total orders of $100.00 or more.

  • All orders will be shipped by USPS, Delivery Confirmation included at no charge. Express Mail is available upon request for a premium charge. Please email for quote before ordering.

  • International shipping is available....
    Flat rate to Canada $12.00
    Flat rate to United Kingdom $18.00
    Flat rate to Australia and Germany $18.00
    All other countries will require additional postage, and will be quoted upon request by email before ordering.

  • I take great care to ensure that your packages will reach you in excellent condition. All items are wrapped in bubble wrap and placed in a sturdy box with lots of cushioning. Small Merry Miniatures or no box miniature ornaments may be shipped in a bubble envelope. I use a private insurance company through (not the USPS) therefore you will not see any indication on the package of an "INSURANCE" stamp. If an item is received damaged due to post office negligence, please send me an email, and I will either replace or refund the cost, with return of damaged item.

  • The Ornament Queen accepts credit or debit cards through PayPal (preferred and quickest way to receive your order). We will also gladly accept a money order or your personal check.  Please send your payment promptly. Orders are subject to cancellation if payment is not received in 7 business days. If there is a problem sending payment in this time frame please email me so I can hold your order. Orders will usually be shipped within 2 business days of receiving payment. Orders are shipped Monday - Friday. Packages will be held for 7-10 business days with payments made via check.

  • Lay-a-way is available, please write for details.

  • International orders are welcome, with payment by PayPal only (in US funds), please send email for a shipping quote.

  • My home is a non-smoking home. Some of the items that I sell are previously-owned, and although I cannot guarantee that they have NEVER been around smoke, I do my best to ensure there is no noticeable smell of smoke on them.

  • I want to try to make you feel as comfortable placing your order with me as possible, whether this is your first time to conduct business over the internet, or just your first time ordering from me.  I have many online references available upon request.  If you have any questions, please feel free to email using the Contact Us form.

  • All Sales are final! Returns are only allowed for damaged or defective merchandise. If everything is not as I have described, please email within 3 days of receiving your package so that I can resolve any problems.  I will give instructions for returning in an a return email.  Return items will not be accepted without a Return Authorization!

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The Ornament Queen is a secondary market dealer specializing in Hallmark Ornaments & Collectibles.
I am not affiliated with Hallmark Cards, Inc or any Hallmark store.

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